Frequently Asked Questions-FAQs
Welcome to Jules Grace’s FAQ page!
If your question didn’t make the list, please reach out to us at shopjulesgrace.com or call us at 903-271-0689 for immediate assistance.
Do your items run true to size?
The quick answer — YES! All of our items fit true to size, unless otherwise specified in the product description. We hand measure each product and provide fit details for every style, so be sure to read the details section before buying.
Are you a legitimate boutique?
Yes! We are a small business that’s one year old, located on the north of Dallas. We shoot our own merchandise and ship every item. We take all of our own photographs and ship directly to you, in traditional boutique style.
Do you have a storefront?
No, we are an online only boutique. However, we DO love our North Dallas shoppers! So if you are in the Prosper area, just choose “local pickup” at checkout and we’ll give you a text/email when your order is ready.
How often are items restocked?
Short answer is that our best sellers are restocked if available with vendor.
However, shipping timeframes make it difficult to provide a specific date of restock. We do offer email notifications when your favorite items return. For each item you wish to be notified about, select your size and enter your email address to be notified when the item has been restocked.
We do not restock sale merchandise. Those items are final sale.
How do I know what bra is right for me?
Options are a girl’s best friend! If you prefer to show a little skin, we recommend a backless bra. With adhesive on the front and a drawstring tie, these pull your ladies together without straps on your shoulders or back. If backless isn’t for you, we recommend a trendy bralette or bandeau.
If you have questions about whether a specific bra will show under one of our boutique tops, then send us an email at email@example.com and we’ll help you out!
What can I get on a budget?
We are so happy you asked! Jules Grace adds new markdowns to our sale category every week. We also have sales and promotions for an extra discount. Follow us on social media and sign up for our email list to stay in the know about the latest items on sale.
How do I wear booties?
Booties are essential for every season to style with jeans and dresses. Pair with skinny denim by cuffing your jeans so they hit just above the top of the boot. Flowy dresses, or floral printed dresses pair perfectly with brown booties for spring. Throw on leggings and a long sleeve knit dress with booties for a look that’s ready for any season. Shop our Booties collection to find your pair now!
Warning: once you start, you won’t want to stop!
How do I laundry my items?
Great question! Make the most out of your clothes by taking appropriate care of them. Most of our items can be washed on cold/delicate and laid flat or hung to dry. We carry over 50 brands, make sure and always check tag in clothing on the proper way to care for items purchased. Remember dyed items are unstable and will bleed if not wash prior to wear, always check hang tag & tag inside clothing to check on proper care.
Have a question you don’t see here?
Please check our Shipping FAQ and Return/Exchanges Guidelines to find more answers. If you still want to talk to someone on our team, reach out to us with questions today. You can email us at firstname.lastname@example.org.